Customer Service Representative Khaleej Times Dubai

Real Estate industry is looking for well experienced and well spoken candidate for the job of Customer Service Representative in Dubai. This job was published on Khaleej times on 05 February, 2024. If you are willing for this job then apply now.

Responsibilities of Customer Service Representative

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Provide accurate information and assistance to resolve customer issues.
• Ensure customer satisfaction through effective communication and problem-solving.
• Collaborate with cross-functional teams to address customer needs
• Maintain detailed and accurate records of customer interactions.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.

Requirements of Customer Service Representative

• Minimum a High School.
• Proven experience of 1-2 years in customer service or a related field.

Skills and Knowledge Desired

• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficient in using customer service software and Microsoft Office.
• Fluency in English, additional languages are a plus.
• Knowledge of mediation and conflict resolution techniques is preferable.

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Tagged as: Customer Service Representative