Retailing industry in Dubai is actively seeking individuals with excellent communication and problem solving abilities for role of Customer Service Representative. The job holder will deliver exceptional service to our valued customers. This vacancy was published on Khaleej Times on February 1, 2024. If you are willing for this job than apply before deadline.

Responsibilities of Customer Service Representative

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide product information, resolve issues, and address concerns.
• Process customer orders accurately and efficiently.
• Track order status and communicate updates to customers.
• Investigate and resolve customer complaints or issues.
• Collaborate with internal teams to ensure customer satisfaction.
• Develop a strong understanding of our product line to assist customers effectively.
• Stay informed about product updates and promotions.
• Contribute to a positive team culture and actively participate in training programs.

Requirements of Customer Service Representative

• High school diploma, general education degree, or equivalent.
• Previous experience of 1-2 years in customer service or related role.

Skills & Knowledge Desired

• Strong phone contact handling skills and active listening
• Excellent communication and problem solving skills.
• Familiarity with consumer goods is a plus.
• Ability to multi task, prioritize, and manage time effectively

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