Customer Service Representative Hospitals Dubai – 29 March 24

  • Full time
  • Dubai, UAE
  • Posted 2 weeks ago
  • 4001-5000 AED / Month

Healthcare Industry is currently seeking enthusiastic and customer focused individuals to join their team as Customer Service Representative in Dubai. The job holder will be responsible for providing exceptional service and support to their valued customers.

Responsibilities of Customer Service Representative

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Assist customers with placing orders, processing returns, and resolving product or service issues.
  • Provide information about products, services, and promotions to customers.
  • Handle customer complaints and escalations, ensuring prompt resolution and customer satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to address customer needs and improve overall customer experience.
  • Stay updated with product knowledge and company policies to provide accurate information to customers.
  • Identify opportunities to upsell or cross-sell products and services to customers.

Requirements for the role of Customer Service Representative

  • High school diploma or equivalent.
  • UAE residency or work permit is required.
  • Proven experience of less than 1 year in customer service or a related field is preferred.

Skills and Knowledge Desired

  • Excellent communication and interpersonal skills.
  • Ability to handle stressful situations with patience and professionalism.
  • Strong problem-solving and decision-making abilities.
  • Proficiency in computer systems and customer service software.

Benefits

  • Competitive salary and benefits package.
  • Health and wellness benefits.
  • Training and development opportunities.
  • Supportive and collaborative work environment.

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