Customer Service Representative Hospitality Industry – 03 April 24

  • Full time
  • Dubai, UAE
  • Posted 2 weeks ago
  • 3001-3500 AED / Month

The Hotels/Restaurant industry in Deira, Dubai is currently seeking candidate for the position of Customer Service Representative to join them. This is a mid career, full time role requiring High School Diploma or equivalent. If this opportunity interests you, please submit your resume.

Responsibilities of Customer Service Representative

  • Assist guests with check-in and check-out procedures, ensuring accuracy and efficiency.
  • Respond to guest inquiries and requests in person, by phone, and via email.
  • Provide information about hotel facilities, services, and local attractions.
  • Handle guest complaints and concerns promptly and professionally, resolving issues to the satisfaction of the guest.
  • Coordinate with other hotel departments, such as housekeeping, maintenance, and reservations, to fulfill guest requests and address issues.
  • Process guest payments, including room charges, deposits, and incidental expenses.
  • Maintain cleanliness and orderliness of the front desk area and lobby.
  • Assist with administrative tasks, such as filing, photocopying, and data entry, as needed.

Requirements of Customer Service Representative

  • High school diploma or equivalent.
  • Proven experience of 1-2 years in customer service, preferably in a hotel or hospitality environment.

Skills and Knowledge Desired

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and multitasking abilities.
  • Ability to remain calm and professional in high-pressure situations.
  • Proficiency in Microsoft Office Suite.
  • Fluency in English; knowledge of additional languages is a plus.

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