Customer Service Representative GMG Dubai

GMG is currently seeking to hire a candidate for the job role of a Customer Service Representative in GMG Building ,Umm Hurair Rd, Oud Metha, Dubai, UAE. This is an Intermediate level full time job. And salary can range between 7000-12000 AED/month.

Responsibilities of Customer Service Representative

• Handle emails, calls and chat enquiries regarding Customer orders, promos, cancellations, order modifications and billing queries.
• Handle Social media complaints & consumer rights complaints both in KSA & UAE regions.
• Focus on customer engagement, satisfaction, retention and reactivation through high level of service quality, close collaboration with operational and commercial key stakeholders, along with management to optimize the customer experience.
• Liaise with internal colleagues and external Customers and cross functional teams in order to resolve problems and ensure an effective resolution.
• To focus on continuous improvement of processes and controls, including management of customer complaints, aiming for consistently delivering to the excellence.
• Ensure all Customer interactions adhere to their internal quality standards.
• Adhere to the company policies, meeting KPIs and recommending improvements to existing procedures.
• Maintain and update case notes and records accurately.
• Continuously learn, supporting new market, product and service launches.

Requirements for Role of Customer Service Representative

• Bachelor’s degree in any field with High proficiency in Microsoft Office Products
• Must have more than 2 years of experience in Customer service dept.

Skills And Knowledge Desired

• Great written communication skills.
• Attention to detail and strong probing skills.
• Ability to drive the conversation to make sure issues are resolved quickly.
• Advanced speed and efficiency in typing/keyboard skills with good knowledge of Windows applications.
• Capability to work through several problems simultaneously to be effective Multitasks effectively
• Identifies pain points & understand trigger statements.
• Customer-centric, empathetic, and patient.
• Collaborative and able to troubleshoot problems and work within a team environment.
• Ability to follow processes and procedures and apply flexible approach when required.
• Positive with a “can do” attitude who looks for quick resolutions.
• Stress tolerant and a problem-solver in critical situations.
• Flexible and adaptable to working in a fast-paced environment.
• Passionate about customer service.
• Ability to speak English and Arabic fluently (written and verbal as required)
• Knowledge of ecommerce is beneficial.
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Retail Audit Executive GMG Dubai

Tagged as: Customer Service Representative