First Abu Dhabi Bank is presently accepting applications from suitable candidate for the job role of Customer Service Representative. The role holder is responsible to serve customers by providing product, service information resolving product and service issues by maintaining immaculate quality standards. The role holder is also responsible to ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience. Candidates desirous for this role should submit their resume to begin with the application process.
Responsibilities of Customer Service Representative
- Provide excellent customer service by attending to incoming calls within the quality guidelines.
- Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores.
- Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products.
- Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank’s customers and data.
- Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations.
- Attend to special tasks assigned by team leader and Managers.
- Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates.
- Ensure self punctuality, adherence of policies & procedures and discipline to the Centre.
Requirements of Customer Service Representative
- High School.
- 0 – 2 years relevant experience in banking sector.
Skills and Knowledge Desired
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills.
- Excellent communication skill in English & Arabic.
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