Customer Service Representative ENOC UAE

Emirates National Oil Company is presently hiring suitable candidate for the job role of Customer Service Representative in Dubai. The selected candidate will perform his/her duties at Vehicle Testing & Registration services. Role holder will be responsible for the proper data entry (from the customer’s documents) at check in point/at the counter, issue test result certificate, collect cash for tests conducted & registration of vehicle and guides the customer correctly. In case of vehicle failure, explain the failure points to the customer, if possible, or guide him/her to the Supervisor or Site manager on duty.

Duties of Customer Service Representative

• Site Level: Responsible for correct data entry from customers documents.
• Enter correct information in the system as required by RTA for purpose of proper processing for testing & registration.
• Cash Handling: Responsible for all cash transactions at the counter.
• Tallying of cash with the system printouts at the end of the shift and safe handing over of the same to Site Manager.
• Customer Service: To maintain a high standard of customer service at the site and deal with all the customer in a highly professional and cordial manner.
• To ensure that the customer leaves the counter with all his transactions completed and is correctly guided to proceed to other depts.
• Site Image: To behave confidently and ensure the proper projection of company’s image to the customers.
• To keep the counter uncluttered and clean and to give top priority to the work, take short breaks and attend all site meetings.
• To maintain good relations with any RTA staff on duty.

Requirements for Role of Customer Service Representative

• Holding a passed certificate from a recognized Higher Secondary School.
• Minimum 1 or 2 years of work experience in a similar position.

Skills Desired

• Should be computer literate and fluent in spoken and written Arabic.
• Should be able to speak in basic English.
• Should be well-groomed, well mannered & cordial with customers of all nationalities.

Procedure To Apply

If you wish to grow with us, please apply now and become part of the ENOC. To apply for job of Customer Service Representative, please use the Apply Now button. It will redirect you to official registration form. Once you are on registration portal, complete your profile by adding your personal and professional details. You will also need to upload your updated CV & other relevant documents. Finally, follow instructions provided to complete the application process. Good luck!

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