Customer Service Representative Dubai UAE – 28th March 2024

  • Full time
  • Dubai, UAE
  • Posted 3 weeks ago
  • 3001-3500 AED / Month

The textiles industry is looking for a friendly and customer focused individual to join their team as a Customer Service Representative. The ideal candidate will be passionate about helping others and providing exceptional service to their valued customers.

Responsibilities of a Customer Service Representative

  • Serve as the first point of contact for customers, addressing inquiries and resolving issues promptly and courteously.
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Assist customers with product information, order status, and general inquiries.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain customer records and update databases with relevant information.
  • Collaborate with other departments to escalate complex issues and ensure timely resolution.
  • Provide feedback to management on customer trends, issues, and suggestions for improvement.
  • Uphold company policies and procedures related to customer service and data privacy.

Requirements of a Customer Service Representative

  • High school diploma or equivalent.
  • Previous experience of less than 1 year in customer service or a related field is preferred.

Skills and Knowledge Desired

  • Excellent communication skills, both verbal and written.
  • Strong problem solving abilities and a proactive approach to customer issues.
  • Ability to multitask and prioritize tasks in a fast paced environment.
  • Proficiency in computer systems and experience with CRM software is a plus.
  • Empathetic and patient demeanor when interacting with customers.
  • Flexibility to work evenings, weekends, and holidays as needed.

Benefits

  • Competitive salary.
  • Opportunities for career growth and advancement.
  • Positive and supportive work environment.

Customer Service Representative Dubai – 28th March 2024

Document Controller Required in Dubai – 28th March 2024

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