Customer Service Representative Dubai – 28th March 2024

  • Full time
  • Dubai, UAE
  • Posted 3 weeks ago
  • 3001-3500 AED / Month

The position of Customer Service Representative is vacant in manufacturing industry in Dubai. The job holder is responsible for delivering excellent customer service by addressing inquiries, resolving issues, and providing information about products or services, ensuring customer satisfaction.

Responsibilities of a Customer Service Representative

  • Respond to customer inquiries and concerns promptly and professionally via phone, email, or chat.
  • Provide accurate information about products, services, and company policies to customers.
  • Assist customers in placing orders, processing returns, and resolving issues with their purchases.
  • Handle complaints and escalate complex issues to appropriate departments for resolution.
  • Maintain customer records and update information in the database accurately.
  • Collaborate with team members to ensure customer satisfaction and achieve performance targets.

Requirements of a Customer Service Representative

  • A high school diploma.
  • Previous experience of 1-2 years in customer service or a related field is preferred.

Skills and Knowledge Desired

  • Excellent communication and interpersonal skills.
  • Strong problem solving abilities and attention to detail.
  • Ability to work well under pressure and in a fast paced environment.
  • Proficiency in MS Office applications and customer service software.
  • Fluency in multiple languages is a plus.

Address

The position is located in Deira, Dubai, and the candidate must move there in order to be considered for it.

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