Customer Service Representative at Sharaf DG UAE
- Full time
- Dubai, United Arab Emirates View on Map
- @Sharaf DG posted 9 hours ago
- Posted : July 22, 2025 -Accepting applications
- Salary: د.إ3,000.0 - د.إ7,000.0 / Monthly
- View(s) 4
Job Detail
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Job ID 48741
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Career Level Intermediate
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Experience Less Than 1 Year
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Gender Male Female
Job Description
There’s a full-time opening in Dubai for someone with a knack for dealing with people. The job? Customer Service Representative for Sharaf DG, working mainly on Etisalat products. You’ll be chatting with customers, walking them through mobile and internet plans, solving issues when things go wrong, and making sure they leave happy. It helps if you’ve worked in a call center or customer-facing job before. You’ll need to think fast, stay calm under pressure, and be okay working some weekends.
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About Sharaf DG
Sharaf DG is a big name across the UAE, known for electronics, gadgets, and now also in telecom services. The company’s been around for years and has partnered with major players like Etisalat. It runs a fast-paced retail and service setup, and the team values energy, responsibility, and good vibes at work. Want to know more?
Job Title
Customer Service Representative
Responsibilities
- Talk to customers and explain Etisalat mobile or internet plans
- Listen closely and suggest what fits their needs best
- Handle questions and sort out common complaints
- Follow up when needed to make sure problems get fixed
- Note down customer details and call notes properly
- Suggest extra products or upgrades when it makes sense
- Help customers at the counter or on the phone
- Stay calm with tough calls and keep things polite
- Flag frequent problems or customer feedback to your lead
- Keep up with new offers and changes in packages
- Work closely with your team during busy times
- Stick to the company’s process for returns or issues
- Be willing to help out beyond just your shift if needed
- Be ready to work evenings or weekends when required
- Keep the service desk neat and ready for the next shift
Requirements and Qualifications
Education
Degree preferred but not a deal-breaker
Experience
Around 1 year in customer care, call centers, or front desk roles
Skills
- Speaks clearly and listens well
- Stays cool under pressure
- Can type and talk at the same time
- Friendly with a helpful attitude
- Can work well with others
- Good with multitasking
Knowledge
- Familiar with telecom products or mobile plans
- Knows how to manage calls professionally
- Understands how to log issues in a system
- Can handle tough conversations politely
- Understands service and upselling basics
- Can navigate CRM or basic office software
Applicant Location
This role is on-site, based in Dubai, UAE.
Application Procedure
To apply, download the Job Info app from the Google Play Store and submit your application through the app.
Note
If you are shortlisted for a job, you will get an email related to the test and interview schedule on your email and registered mobile number or directly on the job info app. Make sure your contact info is correct and that you are visiting your email and app notices as often as possible so you do not miss any crucial updates regarding your app status. If you have questions, visit the company website or classifiedjobs for more related roles.
Disclaimer
We are only a job posting platform and not directly involved in the hiring process. The hiring company handles all selections and interviews. Please apply through the official application link provided
Required skills
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