Customer Service Representative at Hypermarket Dubai

Retailing industry is currently seeking enthusiastic individual to join their team as Customer Service Representative. This role is pivotal in ensuring positive shopping experiences for their valued customers. This vacancy was announced by the Khaleej Times on February 13, 2024. Candidates desirous for this role should submit their resume to begin with the application process.

Responsibilities of Customer Service Representative

• Greet customers warmly as they enter the hypermarket, providing friendly and courteous assistance.
• Assist customers with inquiries, product location, pricing, promotions, and general information about the hypermarket.
• Handle customer complaints, concerns, and returns efficiently and professionally, striving to resolve issues to the customer’s satisfaction.
• Process transactions accurately and efficiently at the checkout counter, handling cash, credit/debit cards, and other forms of payment.
• Maintain cleanliness and organization at the checkout area, ensuring that the counters are well stocked with bags, receipt paper, and other essentials.
• Monitor and manage queues to minimize waiting times for customers, providing updates and assistance as needed.
• Collaborate with other departments, such as sales, inventory, and management, to address customer needs and improve service delivery.
• Promote hypermarket loyalty programs, special promotions, and offers to customers, encouraging participation and engagement.
• Stay informed about product features, pricing, and availability, offering recommendations and suggestions to customers based on their preferences and needs.
• Follow company policies and procedures regarding customer interactions, privacy, and security of customer information.

Requirements of Customer Service Representative

• High school diploma or equivalent qualification required; additional education or training in customer service or retail management is a plus.
• Previous experience of 1-2 years in customer service, retail sales, or a similar role preferred but not required; training will be provided.

Skills and Knowledge Desired

• Excellent communication and interpersonal skills, with the ability to engage customers positively and resolve issues effectively.
• Strong attention to detail and accuracy in processing transactions and handling customer inquiries.
• Ability to work efficiently in a fast paced environment, multitasking and prioritizing tasks as needed.
• Positive attitude, patience, and empathy in dealing with customer concerns and inquiries.
• Flexibility to work various shifts, including evenings, weekends, and holidays, based on hypermarket hours of operation.
• Proficiency in basic computer skills and familiarity with point of sale (POS) systems is advantageous.

Benefits

• Competitive hourly wage/salary based on experience and qualifications.
• Opportunities for career advancement and professional development within the hypermarket.
• Employee discounts on hypermarket products and services.
• Positive and inclusive work environment with opportunities for recognition and rewards.

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