Customer Service Representative Apparel Group Dubai

The Customer Care Representative/Executive at Apparel Group in Al Quoz, Dubai, UAE is the point of contact with the customer and takes responsibility for ensuring all customer calls are handled in a timely, accurate manner and reflect the superlative levels of customer service that define the customer experience as per 6th Street standards This is an Intermediate level full time job. And salary can range between 4000-7000 AED/month.

Responsibilities

• Answer general customer inquiries thought calls, chat, emails until inquiry is close.
• Review orders on a daily basis for possible issues for fulfilment, address issues.
• Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
• Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
• Maintain awareness of process and KPI’s and an understanding of performance evaluation relating to calls and KPI calculations
• Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers’ feedback and concerns
• Work with Operations to address and resolve store issues.

Requirements for Role of Customer Service Representative

• A High School Diploma or Equivalent.
• 2+ years experience in a customer service role.

Executive Assistant Apparel Group Dubai