Customer Service Representative Apparel Group Dubai

Full time @Apparel Group posted 4 months ago
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Job Description

As a Customer Service Representative at 6thStreet in Apparel Group in Jabel Ali South, Dubai, UAE, candidate will be the first point of contact for their customers, providing professional and friendly service through various channels such as phone, email and live chat. Will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. This is an Intermediate level full time job. And salary can range between 4000-7000 AED/month.

Responsibilities of Customer Service Representative

  • Customer Inquiry Resolution: Respond promptly to customer inquiries, including order status, product information, and shipping details.
  • Handle and resolve customer complaints with professionalism and patience.
  • Order Management Support: Assist customers with placing or ducts to provide accurate information to customers.
  • Participate in training sessions to improve knowledge and customer service skills.
  • Returns, exchanges, and refunds.
  • Work closely with logistics and warehouse teams to ensure timely delivery of orders.
  • Feedback and Escalation: Collect customer feedback and communicate this feedback to the relevant departments for improvement.
  • Escalate unresolved issues to the appropriate internal teams or management.
  • Database Management: Keep records of customer interactions, transactions, comments, and complaints.
  • Update customer information in the database during and after each contact.
  • Policy and Product Knowledge: Stay up-to-date with company policies, procedures, and pro.

Requirements for Role of Customer Service Representative

  • High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus.
  • 2+ years customer support experience or experience as a client service representative.

Skills And Knowledge Desired

  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Empathy and a customer-oriented attitude.
  • Ability to work in a team and maintain professionalism under pressure.

Benefits

  • Full-time role.
  • Competitive salary + bonus.
  • Company employee discounts across all brands.
  • Medical & health insurance.
  • Collaborative work environment.
  • Good vibes work culture.

Executive Ecommerce Apparel Group

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