Customer Service Representative, Al Tayer Group Dubai UAE

Al Tayer Group presently has a job opening for eligible candidate for position of a Customer Service Representative in Dubai, UAE. Al Tayer Group is a privately held holding company of UAE, established in 1979. Presently, the group has workforce in 6 countries in the Middle East, including around 200 stores and 23 showrooms in numerous markets in the Middle East. The company has its Headquarters in Dubai, UAE and employs around 9,000 people. It has partnered with world’s most Prestigious and Well-known retail, beauty and automotive brands, including Armani, Banana Republic, Harvey Nichols, Gap, Bloomingdales, Ford, Ferrari and Maserati.

Job Purpose of A Customer Service Representative

To give customers accurate information concerning local areas of interest, hotel bookings and transportation and any other requests.

Duties of A Customer Service Representative

• Assist customers with all enquires both store related and non-related and provide directions and information of the store and Dubai.
• Maintain detailed knowledge of the activities of the day and alert the relevant Manager to any potential problems.
• Advise on Amber Queries and issue gift vouchers
• Maintain consistent and current tourism information of key occurrences in the city including directions to key point of interests, restaurants, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events. 
• Collect new Amber Application forms on a daily basis, update customers profile on allegiance, check if cards were printed and update forms accordingly with correct stamps.
• Update / Log necessary queries on the system & trackers regarding the status of card and ensure sufficient follow up. 
• Explain Amber Loyalty program to customers including the benefits, list of participating stores and web card. 
• Call Amber customers to collect their cards. 
• Print replacement cards for lost cards and explain to the customer that the new replacement card has a new account number; new number will not be active for 48hrs. 
• Provide customers their points balance and explain how to use them, expiry date, etc. 
• Update the master sheet daily and do a daily stock count and update tracker and replenish all stock at the desk from storage.
• Complete Audit once a week and circulate reports as needed.
• Assist with in-store promotions where needed; distributing coupons, updating trackers, explain to customers the details about promotion and send top recruiter for the promotions to management.
• Answering calls both internal and external and providing the required information. 
• Achievement of communicated financial / productivity targets.
• Conformance and compliance to Operating Standards. 
• Customer Satisfaction Index. 

Who Can Apply?

Qualification

• Minimum of high School qualification with computer literacy. 

Experience

• You will have minimum of 2-3 years of experience in similar field.

Skills & Knowledge Desired

• Good communication, & inter personal skills.
• Numeric and analytical skills.
• Computer literacy. 
• Pleasant personality and good grooming. 
• Customer service orientation. 
• Highly organised with attention to detail. 

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