Customer Service Representative at Office of Finance, Ajman University is responsible for regularly interacting with the students and providing allied financial information and services professionally and pleasantly.

Responsibilities of Customer Service Representative

• Provide accurate and precise information to the students about the Financial Policies, Payment Terms, Fees per Credit Hour, Annual Average Fees etc.
• Provide guidelines to the students on the financial forms and procedures and how to submit the applications per the requirements.
• Attending Telephone calls from the students and Parents and providing the necessary services and information accordingly.
• Being punctual in attendance and ensuring students’ uninterrupted information and financial services.
• Collection duties and guide the students on other payment methods, such as using the self service KIOSK and online payments.
• Understand the other requirements of the students and direct the students to the correct offices or colleges.

Job Requirements of Customer Service Representative

Student of Bachelor in Accounting / Finance / related fields with 1 year of directly related experience.

Skills & Knowledge Desired

• Quick Learning Abilities.
• Excellent Communication Skills.
• Good Team Player.
• Punctuality.
• Customer Service Skills.
• High Emotional Intelligence & Adaptability.

Working Conditions

• Work is normally performed in a typical interior/office work environment.
• No or very limited physical effort required.
• No or very limited exposure to physical risk.

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