Customer Service Representative Advertising Industry – 03 April 24

  • Full time
  • Dubai, UAE
  • Posted 2 weeks ago
  • 3001-3500 AED / Month

Advertising Industry is looking for a friendly and customer oriented individual to join their team as a Customer Service Representative in Dubai. The ideal candidate will be responsible for providing exceptional customer service, resolving inquiries and issues, and ensuring customer satisfaction.

Responsibilities of Customer Service Representative

  • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.
  • Assist customers with product information, order status, billing inquiries, and general support questions.
  • Resolve customer complaints and concerns effectively, escalating complex issues to the appropriate department when necessary.
  • Process orders, returns, and exchanges accurately and efficiently.
  • Maintain customer records and update databases with relevant information.
  • Collaborate with other team members to ensure a seamless customer experience.
  • Identify opportunities for process improvements and contribute to the development of best practices.

Requirements of Customer Service Representative

  • High School Diploma is plus.
  • Previous experience of less than 1 year in customer service or a related field is preferred.

Skills and Knowledge Desired

  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Proficiency in computer skills and familiarity with CRM software is a plus.
  • Flexibility to work evenings, weekends, and holidays as needed.
  • Empathy and patience when dealing with customers.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Positive and supportive work environment.

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