Customer Service Officer, Majid Al Futtiam UAE

Majid Al Futtaim presently has a job opening for eligible candidate for position of a Customer Service Officer in UAE. This job was posted by Majid Al Futtaim on 2nd October 2023 and is now open for all desirous candidates.

Job Purpose of A Customer Service Officer

• The position is responsible for supporting overall execution and delivery of the bespoke customer service program in a specific MAF Mall.
• Responsible for the day-to-day smooth operations of the customer service information desk, ensuring that all customer service-related activities are carried out in accordance with the process and procedures, and the services provided are of the highest-level standards.

Duties of A Customer Service Officer

• Maintain up to date knowledge of the AMBU operating assets services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities.
• Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor.
• Maintain a positive and professional attitude all the times for serving each customer to create an unforgettable customer experience.
• Handle all customer complaints received in accordance with the established Customer service policies with the utmost courtesy and professionalism. 
• Have a professional relationship with tenants and retails, to ensure smooth operation and solving all complaints received from customers.
• Coordinate with tenants to escalate all related issues with right stake holders including security, maintenance, and other concerned departments.
• Maintaining accurate inventory levels and strictly following all related AMBU Finance procedures.

What You’ll Do More?

• Assist the Shopping Malls customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair, gift card sales, loyalty program, etc.
• Ensure that all lost and found formalities are fully complied with the established customer service policies and well communicated to customers.
• Ensure that any discrepancies e.g. faulty equipment or any supplies that are running low is immediately report to Customer Service Supervisor/ Team Leader for resolution / replenishment.
• Execute gift card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.
• Ensure that the assigned Shopping Malls always “looks its best” in terms of cleanliness.
• Report any problems or concerns immediately to the Customer Service Supervisor/Team Leader for a timely resolution.
• Facilitate AMBU Marketing in smooth running of mall promotions and events and actively promote the promotional activities to the customers.
• Assist the Customer Service Supervisor in maintaining up to date in-mall directories, retailer manual and contact details of all tenants in shopping malls.
• Maintain a positive tenant relations and others such as government and community groups to enhance the MAFP’s image.
• Ensure compliance with the company’s business unit code of conduct and human capital policies and procedures at all times.

Who Can Apply?

Qualification

• Bachelor’s Degree in any field.

Experience

• 2+ years’ work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.

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