Customer Service Officer Majid Al Futtaim

Majid Al Futtaim is currently looking for a Customer Service Officer who will guarantee excellent guest satisfaction, by providing an exciting, professional and enjoyable experience and monitor the orderly operation of the store’s equipment in a safe environment. This is a mid level full time role. The salary for this role ranges from 6000 AED to 12000 AED, which may be slightly negotiatable during the interview.

Responsibilities of Customer Service Officer

• Carries out the daily walk through to identify faults, breakdowns and equipment deficiencies for all the store assets (games, rides, points of sale) and reports any issues to the Manager on duty and/or the relevant Technician.
• Greets and facilitates guests on the floor by encouraging them to use all games and rides available in the facility by having a strong product knowledge.
• Stays updated on all promotions and offers, and advise customers on the best value for money transactions available that meet their specific requirements in turn maintaining a strong spend per transaction.
• Maintains excellent guest service at all times.
• Handles all guest complaints promptly and professionally and ensures immediate escalation to the Manager on duty as required.
• Monitors and carries out stock checks with the necessary controls.
• Issues and redeems goods according to relevant ticket value on redemption counter.

Eligibility Requirements for Role of An Customer Service Officer

• Minimum High School Certificate.
• 2-3 years of experience in similar role.

Skills Desired

• Be available to work shifts, and on weekends and public holidays as per the roster.
• Strong communication skills.
• Customer service orientation.

Senior Customer Service Officer Abu Dhabi Islamic Bank