Customer Service Officer First Abu Dhabi Bank UAE

First Abu Dhabi Bank (FAB), the UAE’s largest bank is presently looking for a Customer Service Officer for their Net Home Loan (NHL) section in Dubai. FAB is one of the world’s largest and safest institutions, offers an extensive range of tailor-made financial solutions, products and services. The job has recently been posted on FAB careers website and is open for all aspiring candidates.

Job Purpose of Customer Service Officer

• Meet and Greet NHL Customers and provide extensive customer services in a professional and customer centric approach.
• Support the Branch Assistant Manager / Branch Manager in Day to Day operations whilst processing error free transactions in a timely manner.

Duties of Customer Service Officer

• Encourage the customer to use the digital platforms (NHL App) to improve the service efficiency / experience and educate the customer how to use the APP.
• Receive and process the customer requests within the predefined timelines.
• Generate leads / referrals from NHL walk in customers and route to Islamic branches.
• Respond to all customer and operations related queries that are routing through other channels without fail within the predefined time lines.
• Processing error free transactions in timely manner such as file quality, follow up etc.
• Up to date product knowledge and processes with respect to NHL.
• Customer needs to be served within the predefined average service time frame 20 min.
• Agree on assigned targets with the Branch manager / Assistant Manager.
• Engage with the customers who are waiting for their turn and treat the customers in professional manner.
• Ensure proper record control maintenance for customer related documents, signed agreements as per FAB guidelines and defined SOP’s.

Qualifications & Experience

• Bachelor’s degree in Accounting or related discipline.
• 2 years relevant experience in the banking sector.
• Familiarity with bank products and related policies and procedures.

Customer Service Officer, Majid Al Futtiam UAE