Customer Service Executive GCC, Aramex Abu Dhabi UAE

Aramex UAE presently is looking for devoted candidates for the job position of a Customer Service Executive GCC  in Abu Dhabi. Aramex has grown to become world leader in transport and delivery solutions for business and consumers. Aspiring candidates who meet the eligibility criteria can apply at this position to be part of the globally renowned company.

Job Purpose of Customer Service Executive

To ensure customer satisfaction by addressing inquiries, resolving issues, and providing assistance, maintaining positive customer relations, and often promoting company products or services, all while upholding company policies and standards for quality service.

Responsibilities of Customer Service Executive

• Identify the correct type and number of required equipment.
• Provide Freight solution to the customer.
• Develop relation with the customer.
• Handle freight enquiries, quotations and coordination with local and international clients.
• Provide support for the sales, to quote client and Follow on business awarded and lost business.
• P&L monitoring and Job invoicing.
• Support client for any claim, payment issues or pending shipment.
• Manage shipment from origin to destination to ensure customer’s satisfaction.
• Coordinate with multiple stakeholders internally.
• Negotiate rates with carriers, agents, offices and service providers.
• Achieve the overall freight numbers for the customers assigned.
• Report any failure to the line manager and ensure client is updated on time manner.
• Capability to handle freight forwarding operations & customer service independently without supervision.
• Maintaining daily and regular reports.
• Ensure improvement in On time delivery performance of the tradelanes serviced by Aramex.
• Ensure Cargowise adoption and milestone status update integrity is 100%.
• Monitor & manage liner relations on a station level for a better buying. power and lead negotiation of  Adhoc or contracted rates to provide more competitive rates to customers.
• Coordinate with regional pricing desk for RFQs, projects and tenders whenever required.

Who Can Apply?

Qualifications

• Bachelor’s degree in business or any other field.

Experience 

• 3 to 4 years of relevant working experience in the Air, Sea & Land Freight Forwarding & logistic industry.
• Experience in Customer service and handling Key business client, airline & rate negotiation.

Skills & Knowledge Desired

• Excellent MS office skills: Word, Excel and Power Point.
• Good commands in professional emails writing.
• Knowledge about GCC tradelanes & land freight solutions, equipment type.

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