Customer Service Executive Aramex Dubai

Aramex Group in Dubai in actively seeking well experienced and skilled candidate for the job role of Customer Service Executive. Ensure excellent customer service is provided to customers in timely manner, by adhering to policies and standards to achieve highest satisfaction levels.

Responsibilities of Customer Service Executive

The responsibilities for the said job are as following.

• Handle all GCS cases, follow up and close all requests.
• Attending customer’s inquiries by fulfilling their requirements, solve their problems, follow up their cases, and update them.
• Respond to all requests that are under IRT “Immediate Respond Team” as per the standard (respond within 24/7 and by 10 seconds to 10 minutes”.
• Manage and meet customer expectations.
• Respond to all customer’s inquiries to improve their customer service experience.
• Provide excellent customer service for customers as per Aramex CS standards.
• Facilitate the flow of information horizontally and vertically.
• Collaborate with the team to achieve the team objectives.
• Serve all customer’s inquiries and provide full information and advice.
• Close pending cases in a timely manner.
• Achieve Aramex customer service KPIs Pass the customer service audits.
• Support to solve the bad address shipments if needed.
• Implement Customer Service KPIs
• Sustain high customer satisfactory service level.
• Follow up on domestic and express outstanding shipments for cash if needed.
• Ensure customer satisfaction to retain customer.

Requirements of Customer Service Executive

The requirements for the said job are as following.

• Bachelor’s degree Holder (Logistics/ Supply chain Major Preferably).
• Customer Service Experience (1-2) years.

Skills and Knowledge Desired

• Customer-oriented.
• Excellent Communication Skills.
• Problem Solver.
• English Language Fluency.

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