Customer Service Engineer Siemens Healthineers Dubai

Siemens Healthineers is currently seeking a Customer Service Engineer (UAE National) for an early professional level in Dubai. This job opening was published by the company recently with the requisition ID 404382. If you’re interested in this position, submit your application at earliest.

Responsibilities of Customer Service Engineer

• Perform installations, start-ups, maintenance, repairs, and updates of all Siemens healthcare products within his/her area of expertise and assisting with other products under supervision and approval.
• Communicating and accept all operative requests from the Customer Care Center or designated dispatch team. Prioritizes tasks and actions and schedules measures accordingly.
• Escalate incidents according to the defined parameters.
• Ensure the proper use of tool & test equipment.
• Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare.
• Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services.
• Perform all responsibilities and jobs as cost-effectively as possible, taking profitability into account.
• Manage company assets.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• Position requires frequent travelling.

Qualifications and Experience

Following is the eligibility criteria for the role of Customer Service Engineer (UAEN) at Siemens Healthineers:

• Bachelor’s degree in Bio-Medical / Electronic Engineering or equivalent from a reputable University.
• Minimum 3-5 years of experience in the In-Vitro Diagnostics Industry.

Knowledge & Skills

• Good understanding of In-Vitro Healthcare Diagnostics.
• Strong level of written and spoken English and Arabic communication.
• Strong drive and focus for results and customer service.
• Ability to work independently and in a team.
• Excellent judgement in customer relations and in managing company resources.
• Strong competency in instrument systems technology to include mechanics, electrical, chemistry and software technology.
• Experience with electronics, hydraulic and pneumatic systems.

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