Customer Service Assistant Required in Dubai

Home Appliances industry is looking for a friendly and reliable Customer Service Assistant to join their team. The ideal candidate will be customer focused, with excellent communication skills and a positive attitude. As a Customer Service Representative, you will be the first point of contact for their customers, providing assistance, resolving inquiries, and ensuring a seamless customer experience.

Responsibilities of Customer Service Assistant

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide information about products/services, pricing, availability, and order status.
• Process orders, returns, and exchanges accurately and efficiently.
• Resolve customer complaints and concerns to ensure customer satisfaction.
• Identify opportunities to upsell or cross sell products/services to meet customer needs.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments, such as sales, marketing, and operations, to address customer issues and improve processes.
• Stay up to date on product knowledge, company policies, and industry trends.

Requirements of Customer Service Assistant

• High school diploma or equivalent; some college coursework preferred
• Work experience of 1-2 years in similar role.

Skills and Knowledge Desired

• Excellent communication skills, both verbal and written.
• Strong problem solving and decision making abilities.
• Ability to multitask and prioritize in a fast paced environment.
• Positive attitude and a willingness to learn and grow.
• Flexibility to work evenings, weekends, and holidays as needed.

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Tagged as: Customer Service Assistant