Customer Service Agent Tasleem Tabreed Abu Dhabi

Customer Service Agent in Tasleem at Tabreed in Masdar City, Abu Dhabi, UAE will provides support services to residents and companies who are seeking information relating to Tasleem cooling services. This will include providing customers with accurate information and assisting with the fulfilment of cooling service contracts and processing payments. This is an Entry level full time job. And salary can range between 4000-6000 AED/month.

Responsibilities of Customer Service Agent

• Customer Support: Present a professional and courteous attitude when engaging with customers.
• Recognize when a customer’s query requires escalation and facilitate through the established protocols as well as remain the primary contact for the customer from engagement to resolution.
• Ensure accuracy in following new contracts, payment receipting, and application processes, thereby minimizing the need to revert to a customer for administrative purposes.
• Knowledge and Fulfilment of Customer Contracts: Understand the policies and procedures for customer contracts, move in and move outs, payments and the suspension process.
• Payments and Reconciliation: Processing customer payments of cash, cheque or card in a timely manner and ensuring such payments receive receipts and are accounted for until they are deposited in the bank
• Policies & Procedures: Follows all relevant Department/Unit policies, processes, standard operating procedures and instructions. So that work is carried out in a controlled and consistent manner.
• Ensuring the organization adheres to legal frameworks in areas such as discipline & grievance, redundancy and employment law.
• Health, Safety & Environment: Ensure compliance to all relevant health, safety and environmental management policies, procedures. And controls across the department to guarantee employee safety, legislative compliance, and a responsible environmental attitude.

Requirements for Role of Customer Service Agent

•  Diploma /High School Certificate.
• 1 year experience in Customer Service or relevant field.

Skills And Knowledge Desired

• Document Management.
• Telephone Etiquette.

Executive Assistant Outsource Tabreed Abu Dhabi

Customer Service Agent Required in Dubai

Tagged as: Customer Service Agent