Customer Service Agent, ENOC UAE

Emirates National Oil Company (ENOC) is presently recruiting eligible candidate for the job position of a Customer Service Agent in Dubai, UAE. This job was posted by ENOC on 30 October 2023 and is now open to receive applications from aspirants.

Job Purpose of A Customer Service Agent

• Responsible for conducting the following jobs such as collection of customer advice from the supervisor.
• Going to customer’s location to pick up the vehicle on motorbike.
• Examining the vehicle visually for any pre-collection damages and noting the same, if any, on the Customer’s Advice Handing over the customer’s advice and explaining the services and charges, when queried.
• Collecting the payment in advance.
• Bringing the vehicle to Tasjeel for testing & registration.
• Delivering the vehicle back safely.

Job Duties of A Customer Service Agent

• Carries out the service to the satisfaction of the customer.
• In Al Sayara Express service he receives the customer and makes him comfortable in the Sayara Service enclave and proceeds to complete his/her vehicle transaction as quickly as possible.
• In pick-up (VIP) service he delivers the vehicle back safely to the customer’s location with the invoices and refunds, if any.
• Tries to make new business contacts and obtain referrals where possible.

Who Can Apply?

Qualification

• High School Diploma.

Experience

• 3-5 years of experience in relevant field.

Skills Desired

• Valid motorbike and light vehicle driving license.
• Basic technical knowledge about vehicles.
• Good communication skills Smart appearance and well-groomed (uniform provided).

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