Customer Service Agent, Emirates Airline Dubai UAE

  • Full time
  • Dubai, UAE
  • Posted 6 months ago
  • 2000-5000 AED / Month

Emirates Airline presently has a job opening for eligible candidates for the position of a Customer Service Agent in Dubai, UAE. Emirates connects the world to, and through, its global hub in Dubai. The airline operates Modern, Efficient and Comfortable aircrafts. Its Culturally diverse workforce delivers Award-winning services to customers across six Continents every day. As a Global Organization, Emirates Airline is committed to ethical business practices with the belief that Long‑term, successful business relationships are built on Honesty, Fairness and the Strength of products and services. Join their team in Dubai and enjoy an Attractive tax-free salary and travel benefits that are exclusive to its industry.

Job Purpose of A Customer Service Agent

To handle a broad range of customer contacts, namely inquiries / complaints via telephone, e-mail or fax for the dnata outsource Contact Centre business. To provide excellent customer service to existing as well as new third party accounts and therefore further strengthen and grow the outsourcing business.

Job Duties of A Customer Service Agent

  • Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to meet the requirements of the customer.
  • Achieve individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed service levels are met.
  • Handle different third party accounts on a simultaneous basis to enhance overall Contact Centre productivity.
  • Achieve or surpass a call quality target on a weekly and monthly basis. This will involve having calls check by a Quality Officer / Team Leader to ensure a high level of customer service is fulfil.
  • Ensure accuracy when completing third party account related call logs and customer case logs for all calls received.
  • Ensure knowledge is up to date and accurate on all aspects of each accounts products / service.
  • Subject matters include revise standard operating procedures, new products and promotional campaigns, in order to maintain quality service provision for all accounts.
  • Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all customers.

Who Can Apply?


  • 10 years of schooling or equivalent.


  • 1+ year of experience in airport operations.
  • Experience in the contact centre industry

Knowledge and Skills Desired

  • Fluency in written and spoken English is a must.
  • Basic knowledge of Microsoft office packages.
  • Excellent sales skills.
  • Professional telephone etiquette.
  • Effective Communication skills.
  • Spoken Arabic language skills would be advantageous.

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