Customer Relationship Officer Floater Abu Dhabi Islamic Bank

Customer Relationship Officer Floater at Abu Dhabi Islamic Bank is responsible to cover any CRO shortage at branches network & perform the duties of CRO to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Responsibilities of Customer Relationship Officer Floater

• Deposit account documentation Handling inquiries related to deposit account products and services such as cheque book request, ATM request, Standing Orders, internet banking and any other related services. Opening & closing deposit accounts for customers. Input of customer deposit account details to system, ensuring proper completion of forms, reports and customer files. Issuance of bank certificates related to deposit accounts to customers.
• Finance account documentation Handling inquires related to finance products & services and covered cards to customers. Preparing finance application & instruction on credit limits for approval and opening & closing finance accounts for customers. Input of customer finance account details to system, ensuring proper completion of forms, reports and customer files. Issuance of bank certificates related finance products to customers.
• Handling customer issues and complaints in an efficient and friendly manner.
• Execution, distribution, recording of customer instructions from various channels (e.g. mail, fax, phone etc.,) inclusive of accepting customer instructions for processing by other account holding branches.
• General Administrative work, which may include preparation of memos & customer letters.
• Custodian of ATM services and any other custodianship entrusted by ADIB as and when required.
• Collation of statistics for management reporting (e.g. sales volumes and service standards etc.,)
• Perform any other responsibility entrusted by Branch Management from time to time.

Results Required

• Maintain stability on Branches level Provide support to branches network to maintain excellent service level by reduce the customer waiting time also reducing the customer complaint by covering any CRO’s shortfalls.
• Achieving Monthly Budget Provide support to branches to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement Recommend workflow changes leading to process improvements to the branch manager at least once a year.
• Internal Audit & ICD Comments Provide support to branches in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.

Requirements of Customer Relationship Officer Floater

•  A bachelor’s degree in finance, economics, business administration, Islamic banking, or a related field.
• Minimum one (01) year experience as a customer service representative in a banking environment.

Skills and Knowledge Desired

• Good knowledge of ADIB’s Retail Banking products & services.
• Good knowledge of ADIB’s Operational Policies & Procedures.
• Fair Knowledge of UAE banking practices, regulations & risks.
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities.
• Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.
• Computer skills.

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Tagged as: Relationship Officer