Customer Relationship Officer Abu Dhabi Islamic Bank

Customer Relationship Officer at Abu Dhabi Islamic Bank is responsible to managing products and service function to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Responsibilities of Customer Relationship Officer

Deposit account documentation.

• Handle inquiries related to deposit accounts.
• Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation.

• Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales Management of service delivery.

• Sell and cross sell ADIB’s products and promote ADIB’s image

Staff Management and coordination.

•  Management of subordinates, plan their training and appraisal.

Perform other task specified by Management.

Results Required

• Achieving Monthly Budget, Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement, Assist CRM  to Recommend work flow changes leading to process improvements  to the branch manager at least once a year
• Internal Audit & ICD Comments, Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures, Comply and perform Key operational controls as required in ADIB’s polices & procedures in day to day operations.

Requirements of Customer Relationship Officer

•  A bachelor’s degree in finance, economics, business administration, Islamic banking, or a related field.
• Minimum 2 years’ experience as a Customer Relations or similar roles      in a banking environment.

Skills and Knowledge Desired

• Broad knowledge of ADIB’s Retail Banking financial products & services.
• Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures.
• Good  Knowledge of UAE banking practices , regulations & risks.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.
• General awareness of competitors in the local market.
• Fair knowledge of service standards.
• Training  skills.
• Sales skills.
• Management Information skills.
• Computer skills.

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