Customer Relationship Management Analyst Redtag Dubai

REDTAG is currently looking to hire a Customer Relationship Management Analyst to join their team in PO Box 17474, Jebel Ali Free Zone, Dubai, 0000, UAE. This is an Intermediate level full time job. And salary can range between 8000-15000 AED/month.

Responsibilities

• Coordinate with countries for their respective analysis requirements ,deliver them accurately as per TAT and work to automate them as per the requirement.
• Manage operational analysis – calendarized activities – e.g. Half Payback and the likes.
• Develops trackers of CRM tactical initiatives launched and conduct analysis on the insights.
• Conduct and Assist in predictive modelling projects by overtaking the initial workload.
• Work with Customer analytics specialist on the business and customer level projects assigned.
• Generate , cross check , Edit and publish trackers and reports decided for CEM initiatives.
• Conduct exploratory analysis to come up with relevant and actionable customer insights.
• Make custom reports and analyze discrepancies.
• Maintain CRM program health trackers and Edit them adding new dimensions.
• Work to maintain the data architecture and data archive environment and be a part of the team to drive special projects related to development of infrastructure for data analysis department.
• Co-ordinate with the partner (Capillary ) for data synchronization and point out to any discrepancies in data in Capillary reports.
• Take up special projects related to CEM/CRM and drive it from start to finish.
• Work on Digital analysis and integrate it with offline stores analysis of customers.

Requirements for Role of Customer Relationship Management Analyst

• Bachelor’s degree in Business Administration, Marketing, Information Technology, or related field.
• 2+ years of experience in customer management, Custom Reports or in a related role.

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