Customer Relations Officer National Bank of Fujairah Dubai UAE

An exciting job opportunity has been announced at National Bank of Fujairah for role of Customer Relations Officer. The incumbent will be responsible to provide NBF customers financial services which exceed customer’s expectations by delivering an unbiased, competent and timely and problem free service. Role holder is also responsible to improve on service levels at the branches as well as take ownership of customer complaints until final resolution. Also to support and coach new staff to make easier their assimilation in the NBF family & to achieve the assigned target / Financial & Non Financial. If you find this role interesting, submit your application.

Responsibilities of Customer Relations Officer

• Carry out a range of processing / service functions ensuring that the work assigned has been completed within specified timelines and accurately, in line with all specified internal and external guidelines, policies, procedures and rules..
• Ensure the provision of on job training to staff within section, supported by robust training plans for all new staff.
• Monitor individual and team performance, attendance and conduct and provide appropriate feedback, before escalating to line management, if appropriate.
• Prepare and comment on, as appropriate, reports/statistics (including error reports) requested by line management and any other relevant statistical or other information deemed relevant to the section assigned.
• Adhere to Branch process and report deviations to the MCR / SOCR, which should finally lead to an acceptable Branch Audit rating.
• Undertake other duties at similar level when required and support line management in arranging for the provision of support to other areas within the department when required.
• Participate in the department’s regular meetings, recommending suggestions towards improving the operational efficiency, service quality, resource management and resolution of issues pertaining to the department.
• To sell & cross sell all retail products & make sure to maintain and develop the cross sell ratio.
• Providing the best service to NBF customers as well as achieving the assigned target set by the branch manager.
• Be a team player in a branch team; cooperate with others towards achieving the branch goal in sales & service.

Requirements for Role of Customer Relations Officer

Tagged as: customer service