Customer Order Management Representative Transguard Group

Transguard Group is currently recruiting for Customer Order Management Representative (6 Months Contract Role) to be based out of their office in Dubai. The selected candidate will act as the single-point of contact for assigned customer accounts, managing the entire order life cycle to ensure orders are processed on time Submit your application if you are interested.

Duties of Customer Order Management Representative

• Responsible for assigned customer accounts for the entire order life cycle (from new customer setup, order entry/modification, escalations; responsibilities might include logistics management).
• Act as the single-point-of-contact to Cummins’ customers, parts distribution centers and/or manufacturing plants and cross functional departments to process and fulfil customer orders.
• Providing accurate documentation and continual communication to customer throughout the process.
• Take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices, provide timely and informative responses as per the Service Level Agreement.
• Request support from the next appropriate level of customer support for complex escalations/issues providing documentation throughout the process.
• Maintain accurate records of all internal and external interactions in the appropriate database/system.
• Ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
• Act as liaison between the customer and aftermarket and/or manufacturing location for quality issues, submit Material Non-Conformance or Process Non-Conformance claims via the Quality Management System.
• Knowledge of Quality Management Systems.
• Support Supervisor with hosting customer visits at local facility.
• Prepare and distribute standard and customized internal and customer reports.
• Understand Customer Order Management policies, procedures, and metrics.
• Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization.
• Participate in/lead process improvement projects.

Requirements for Customer Order Management Representative

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• College or equivalent degree preferred.
• This position may require licensing for compliance with export controls or sanctions regulations.
• 2-3 years of job experience in customer order management, account management or in the supply chain field.
• Requires some work experience and intermediate level knowledge obtained through training.

Skills Desired

• Consistently achieving results, even under tough circumstances.
• Communicates effectively.
• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Building strong customer relationships and delivering customer-centric solutions.
• Actively seeking new ways to grow and be challenged using both formal and informal development channels.
• Building partnerships and working collaboratively with others to meet shared objectives.
• Demonstrates the phases of the end-to-end order life cycle and terminology.
• Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution.

Customer Service Representative Retail Industry Dubai