Customer Liaison Advisor Al Nabooda Automobiles Dubai

Al Nabooda Automobiles is presently looking to hire a Customer Liaison Advisor at Porsche in Juma Al Nabooda Building, Khalifa,146 Sheikh Zayed Rd, Dubai, UAE. This is an Intermediate level full time job. And salary can range between 5000-7000 AED/month.

Responsibilities of Customer Liaison Advisor

•  Greet all customers as they enter the showroom, establish if they require the sales or service department, take details, offer refreshment. If a sales enquiry provide an initial introduction to the vehicle until customer is ready to speak to a sales consultant, introduce customer to sales consultant. If sales consultant not available continuously communicate with customer to ensure they are aware of the situation. If service enquiry/booking to personally introduce them to a service advisor.
• Document any complaints from customers; advise the Assistant Sales Manager/Sales Manager.
• Operational: Co-ordinate with the Sales Consultant regarding any customer complaints.
• Check that all display cars are kept clean and that each has a spec sheet present, report any discrepancies to Assist Sales Manager.
• Provide administrative support to the Sales Support Executives and Receptionists when there are no customers requiring assistance.
• Attend regular staff meetings using them as a basis for the communication of any ideas for improvement in processes or cost savings.
• Personal Development: Maintain and develop own skills and technical knowledge through a development plan agreed with the line manager.
• Attend an annual appraisal in line with the company policy and procedures.
• Key Performance Indicators: Customer satisfaction index.
• Time taken to greet customers.
• Personal customer feedback.

Requirements for Role of Customer Liaison Advisor

• High School Educated.
• Customer Service experience.
• 2+ years experience in a customer-facing role dealing with a high level of customer expectation.
• Telephone Call Training (Desirable)

Skills And Knowledge Desired

• Excellent spoken English.
• Understanding of high level grooming standards.
• Customer Focus Empathy.
• Problem solving.
• Excellent verbal and written communication.
• Computer literacy.

Trade and Retail Sales Manager Al Nabooda Automobiles Ras-al-Khaimah