Customer Experience Specialist Emirates Islamic Bank

  • Full time
  • Dubai, UAE
  • Posted 3 weeks ago
  • 6000-12000 AED / Month

Emirates Islamic Bank

Emirates Islamic Bank is presently hiring suitable candidate for the job role of Customer Experience Specialist. This is full time role and it was announced by the bank on March 29, 2024. If you are willing for this role then submit your application now.

Responsibilities of Customer Experience Specialist

  • Propose and drive and initiatives backed by a clear plan with pre-identified goals that contribute to the CX strategy.
  • Maintain a roadmap for initiatives and activities required to keep improving the customer journeys (IT & Non IT dependent).
  • Constant review of the bank processes for handling customer complaints
  • Identify process weak points.
  • Identify initiatives to bridge process gaps and strengthen processes to deliver a better performance.
  • Provide regular updates and feedback on the launched initiatives, their performance vs the projected results, and their contribution to the bank.
  • Review data and identify areas of improvement.
  • Perform data analysis for generating reports on periodic basis.
  • Generate and distribute management reports in accurate and timely manner Ensure score calculation and quality reports.
  • Generate and distribute management reports in accurate and timely manner Ensure score calculation and quality reports.
  • Graphical representation and PowerPoint’s.
  • Propose amendments to update current MIS to improve reporting efficiency and consistency.

Requirements of Customer Experience Specialist

  • Bachelor’s degree.
  • 3 years’ experience in a similar position/role.

Skills and Knowledge Desired

Data Analysis, Journey mapping and Problem solving skills.

Job Benefits

  • Competitive salary package.
  • Strong emphasis on work life balance and wellbeing across the bank.
  • World class Learning & Development platform and career development.
  • Generous annual leave entitlement and Private Healthcare.
  • Preferential banking facilities for employees.

Digital Customer Experience Specialist RAKBANK Dubai

Senior Product Manager Cards Emirates Islamic Bank Dubai

Knowledge Management Officer Emirates Islamic Bank Dubai

To apply for this job please visit www.linkedin.com.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Job Overview
Job Location