Customer Experience Executive, Majid Al Futtaim UAE

Majid Al Futtaim presently has a job opening for eligible candidate for position of a Customer Experience Executive in UAE. This job was posted by Majid Al Futtaim on 2nd October 2023 and is now open for all desirous candidates.

Job Purpose of A Customer Experience Executive

•  Responsible for enhancing the customer experience across key touch points across assets.
• The role’s primary focus will be designing ways to support a more seamless, intuitive, and engaging experience that exceeds tenants and consumers’ expectations

Duties of A Customer Experience Executive

• Collaborate closely with stakeholders to understand business objectives and shopper needs, translating them into captivating service design concepts.
• Conduct in depth research to understand customer intent, pain points, and behaviors to continuously refine designs and ensure outstanding shopper experiences.
• Synthesize research into experience maps that represent current and future state journeys, identifying key touchpoints, measuring sentiment, and clearly defining opportunities for improvement.
• Develop clear service blue prints and customer journey maps that guide the creation of compelling, shopper-friendly experiences.
• Think through complex interdependencies, including ways to leverage technology partners and engage channel specialists.
• Analyze user data, customer feedback, and metrics to validate the effectiveness of customer experience initiatives and identify areas for optimization.
• Facilitate working sessions with client teams to prioritize customer flows and identify the “backstage” actors and technology.
• Employ a comprehensive approach, balancing business requirements with customer expectations to create well-rounded solutions.
• Utilize strong communication skills to effectively convey design concepts to cross-functional teams.
• Apply design thinking principles and stay attuned to industry trends and emerging practices, infusing innovative ideas to elevate CX design strategies.

Who Can Apply?

Qualification

• Bachelor’s degree in Design, Service Design, Human-Computer Interaction, or related field.

Experience

• Demonstrated proficiency (3+ years) in customer experience (CX) or service design, with a focus on holistic experience enhancement.

Skills Desired

1. Strong communication skills, both visual and verbal, enabling you to effectively convey design concepts to cross-functional teams.
2. Familiarity of agile development methodologies is an advantage, and experience in retail or shopping environments is a plus.

Thoughtful portfolio showcasing a diverse range of projects highlighting your design process, creative problem-solving skills, and application of design thinking.

CX Associate Manager Majid Al Futtaim UAE