Customer Employee Emirates Post Dubai

Emirates Post is actively seeking recruitment of eligible candidate for the job role of a Customer Happiness Employee in Dubai Branch. Emirates Post is a leading player in the fields of mail collection and delivery, postal services, parcels, courier, money exchange & remittances, invoice & mailing services. The selected candidate will develop / build strong relationship with clients through provision of exceptional postal services. This job has recently been posted by Emirates Post and is now open for all aspiring candidates.

Job Purpose of A Customer Employee

Interact with customers to provide postal and non postal services through the service delivery window at the branch.

Job Duties of A Customer Employee

• Provide all postal and non postal services to customers through service delivery window and the back office.
• Fully explain service to customers, provide them with several options to the service and strive to increase revenue.
• Build solid work relationships with customers through convincing them with the quality and diversity of the services offered by the company.
• Check the weights and destination of shipments and ensure that they match with the specified standards and procedures.
• Mastery of postal and non postal electronic systems.
• Deliver daily revenue at the end of the shift to the concerned employee.
• Comply with the application of company’s customer service standards.
• Follow all relevant operational policies, processes and instructions so that work is carried out in a controlled and consistent manner.
• Compliance with the laws and regulations stipulated in the system of labour policies and administrative regulations (attendance, absence, career commitment).
• Dealing with sensitive and confidential information related to work with discretion to protect the interests of emirates post.
• Perform any other duties related to this job or work task as allocated by the Line Manager or other management.

Qualification & Experience

• High School or Certificate in customer services preferably.
• 1-3 years experience in customer services, with accountability for a wide variety of administration tasks.

Skills Desired

• Proficiency in Microsoft office programs.
• Excellent administration and support skills.
• Strong communication skills.
• Ability to multi task, set priorities and manage time effectively.
• Ability to sell products and services.
• Speaks Arabic and English.

Customer Service Representative Khaleej Times Dubai