Customer Care Supervisor Chalhoub Group Dubai

Job Detail

Job ID 13626
Career Level Intermediate
Experience 2 Years
Gender Male Female

Job Description

Chalhoub Group is seeking a dedicated and proficient Customer Care Supervisor in Unit GS, 075, Financial Center Rd, Downtown Dubai, Dubai, UAE, responsible for overseeing a team to ensure optimal customer service and adherence to performance standards. The primary responsibilities include managing the team, ensuring Key Performance Indicators (KPIs) are consistently met, and maintaining high-quality service delivery. This is an Intermediate level full time job. And salary can range between 7000-15000 AED/month.

Responsibilities of Customer Care Supervisor

Team Management
Supervise and mentor the customer care team to ensure efficient operations and the achievement of performance goals.
Conduct Regular performance reviews and provide feedback.
Issue Resolution
Oversee the resolution of complex customer issues escalated from frontline team members.
Ensure that escalations are addresses promptly and effectively.
Analyze root causes of recurring issues and implement preventive measures.
Process Improvement
Monitor and evaluate current customer care processes.
Identify areas of improvement and work with management to implement changes.
Develop and document best practices for the team.
Reporting and Analysis
Track and analyze key performance metrics.
Prepare and present reports on team performance and customer satisfaction.
Use data to drive decision making and improvements.
Collaboration
Work closely with other departments to resolve cross-functional issues.
Participate in strategic planning to align customer care with company goals.
Team development and growth
Identify training needs, facilitate development opportunities and support career growth.
Concierge Oversight
Supervise and ensure the smooth operation of the concierge service, providing high-end service to customers and addressing their needs effectively.

Requirements for Role of Customer Care Supervisor

A bachelor’s degree in Business Administration, Communications, or a related field.
2 years experience in a customer service or technical support role.

Skills And Knowledge Desired

Excellent managerial and leadership skills to oversee and guide a team effectively.
Exceptional communication and interpersonal abilities.
Proficiency in generating accurate reports and managing data with precision.
Ability to analyze KPIs and take corrective actions as required.
Commitment to quality service delivery and continuous improvement.

Store Supervisor Jacquemus Chalhoub Group Dubai