Customer Care & Marketing Specialist Careem UAE

Careem is presently hiring qualified candidates for the role of a Customer Care & Marketing Specialist in Dubai. The role holder will be responsible to play a crucial part in ensuring outstanding customer experiences while contributing to marketing efforts. This job has recently been posted by Careem’s career website and is welcoming applications from all desirous candidates.

Responsibilities of A Customer Care & Marketing Specialist

• Daily monitoring of customer complaints both Voice & Non-voice, providing support wherever needed such as attending escalations directly from the care team; reporting valuable insights and any vital or critical information or situation to relevant teams. .
• Collaborate with cross functional teams( bike operations, product, engineering, marketing etc) to address customer complaints / needs / suggestions on a regular basis in order to solve for, improve or maintain certain processes towards achieving the team’s goals and objectives.
• Regular call listening and reviewing non voice complaints to ensure that the desired customer satisfaction is achieved providing coaching remarks and suggestions for improvement.
• Review, revise, create policies and procedures, dispositions, call resolutions and response templates whenever applicable.
• Assist in implementing marketing strategies to promote the service.
• Collaborate with the marketing team to organize and execute promotional events and campaigns.
• Support the creation of marketing materials, including brochures, presentations and website content.

Eligibility Requirements

The eligibility requirements for role of a Customer Care & Marketing Specialist are as under:

• BS/MS level (or equivalent) in a relevant subject.
• Previous 2-3 years of experience in customer care and marketing positions.
• Strong interpersonal and communications skills.
• Creative thinking and problem solving skills.

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