Customer Care Executive NMC Specialty Hospital Dubai
Full time @NMC Healthcare posted 1 month ago in Healthcare Shortlist Email JobJob Detail
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Job ID 23260
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Career Level Fresh
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Experience Less Than 1 Year
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Gender Male Female
Job Description
NMC Healthcare is currently looking to hire a candidate for for the job role of a Customer Care Executive in NMC Specialty Hospital, Dubai, UAE. This is an Entry level full time job. And salary can range between 4000-6000 AED/month.
Responsibilities of Customer Care Executive
- To perform duty on each floor.
- To adhere to the visiting hours for patient attendants visits strictly.
- Always to be polite and kind in executing their duties.
- To continuously monitor whether everything is in order on each floor.
- To report to the security staff and brief the occurrences of the day before they finish their daily work.
- To ensure always ER & main entrance is kept cleared, free of traffic and clean at all times.
- Functions as a resource regarding hospital information for patients & visitors.
- Inform patrons/patients/visitors where to find telephones, restrooms, and the refreshment stand.
- Attenders and patients from OPD are guided to emergency department for consultations after 2100H.
- To make sure that no attender enters in ICU without permission from the authority.
- In case of fire / hazard inform to concerned authorities / management.
- Ushers make sure that fire exits are clear and unlocked. In the case of an emergency they help the people leave the hospital in a safe, calm, and orderly manner.
- To make sure that nobody smokes in the area.
- Projects an image of professionalism in communication, appearance and conduct. Supports the Security department mission.
- To maintain and convey a neat, attractive appearance at all times.
- Performs other duties as assigned.
Requirements for Role of Customer Care Executive
- At least a High School graduate or its equivalent.
- 1-2 years of experience in customer service or related roles.
Skills And Knowledge Desired
- Effective oral and written communication skills in the English language. Arabic is desirable but not essential.
- Ability to perform effectively in stressful situations and with patience in handling crowd
- Must possess a good “power of observation”.
- Demonstrates effective communication, interpersonal skills, knowledge of proper body mechanics, safety measures and infection control, and ability to follow instructions.
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