Customer Care Executive NMC Healthcare Abu Dhabi
Full time @NMC Healthcare posted 16 hours ago in Healthcare Shortlist Email JobJob Detail
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Job ID 29079
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Career Level Intermediate
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Experience 3 Years
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Gender Male Female
Job Description
NMC Healthcare is actively recruiting qualified and dedicated candidates for the job position of a Customer Care Executive in Abu Dhabi. This is an Intermediate level full time job. And salary can range between 6000-13000 AED/month.
Responsibilities of Customer Care Executive
- Drive risk appropriate revenue and profitability objectives through strategic planning, research and ability to initiate new revenue opportunities and products in existing markets through innovative approaches, ideas, service segmentation and customer experience.
- Protect the exclusive value of the current customer experience and create new ways to add value to current customers and attract prospective customers, particularly in scalable ways, such as leveraging technology and connection with others in the community
- Leverage agency relationships to optimize exposure of the company and products in all media channels through innovative marketing.
- Be a credible, articulate company spokesperson and ensure effective multi-modal communication to engage our external communities in regards to our products.
- Understand distinct needs of internal stakeholders including consumer, commercial and wealth management.
- Ability to interface with IT and Operations to ensure execution of ideas.
- Attend to, manage and resolve patient complaints to the satisfaction of all parties involved.
- Actively participate in JCI accreditation project.
- Ensure compliance with government regulatory agencies and accrediting bodies.
- Develop new business strategies to enhance market share and improve overall performance.
- Work through the management team and medical leadership of the hospital, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze and utilize information to develop and support management decisions.
- Perform other related duties incidental to the work described herein, as may be assigned or delegate.
Requirements for Role of Customer Care Executive
- Bachelor degree from  a recognized university (Preferably in Marketing Management)
- 3-5 years marketing experience preferably in a hospital set-up
Skills And Knowledge Desired
- Excellent command of oral and written English. Knowledge in Arabic is desirable.
- Achievement of core objective in line with the expectations of the management and stakeholders.
- Ability to work constructively and interact professionally with others.
- Ability to coordinate multiple task, adjust to changing priorities and work within deadlines.
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