Khaleej Times

https://www.khaleejtimes.com/

As a Customer Care Executive, you will be responsible for providing exceptional customer service to their guests and ensuring their needs are met throughout their stay. You will be the primary point of contact for guest inquiries, requests, and concerns, and will work closely with other departments to ensure seamless communication and resolution of issues.

Key Responsibilities of Customer Care Executive

Respond to guest inquiries and requests promptly and professionally.
Assist guests with check-in and check-out processes.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests.
Address and resolve guest complaints and concerns in a timely and effective manner.
Provide information about their services, amenities, and local attractions to guests.
Maintain accurate records of guest interactions and feedback.
Collaborate with team members to ensure a positive and memorable guest experience.

Requirements of Customer Care Executive

The requirements for the said job are as following.

Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
Previous experience of 1-2 years in relevant role.

Skills and Knowledge Desired

Excellent communication and interpersonal skills.
Strong problem-solving and decision-making abilities.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Fluency in English; additional languages are a plus.