CRM Manager Talabat UAE

Talabat is currently hiring qualified and experienced candidate for job role of CRM Manager in Dubai. The selected candidate will be expected to effectively manage the bandwidth of team by prioritizing tasks and ensuring timely delivery with a proper campaign intake, tracking and quality assurance process and is responsible for owning and implementing the execution of all CRM campaigns across countries, verticals and products.

Responsibilities of CRM Manager

• Role within Regional Marketing across 8 markets.
• Responsible for delivery of all ad-hoc and automated campaigns through Braze with required quality.
• Responsible for managing request intake process to improve efficiency and adherence to SLAs.
• Responsible for campaign Quality Assurance process and tracking of errors.
• Iterate ways of working and intake process based on learnings.
• Responsible for managing workload distribution between team members.
• Acts as a coach and mentor for junior team members to upskill them and train them on Campaign Ops best practices.
• Identify new innovations and new mechanics to launch more engaging campaigns through Braze.
• Provide subject matter expertise to launch complex campaigns on Braze.
• Work with Regional and Local stakeholders to understand and deliver on complex and critical campaign requirements.
• Identify and implement opportunities to automate recurrent campaigns.
• Work with Central Retention Solutions team to implement new enhancements to campaign operations (i.e. dynamic content, efficiency gains).

Requirements for Role of CRM Manager

The eligibility requirements for the role of CRM Manager are as under:

• Bachelor’s degree in relevant field.
• At least 7 years of experience.
• Experience in fast paced Digital/Start Up environment delivering high volume of campaigns.
• People management experience.

Skills Desired

• Ability to multitask, possess analytical and problem-solving skills.
• Project confidence and professionalism, attention to detail and excellent customer service skills.
• Display flexibility in scheduling support.
• Perform well under pressure.

Digital & Growth Marketing Manager, Majid Al Futtaim UAE