Courier Dispatcher IIQAF Group Dubai

Job Detail

Job ID 8093
Career Level Fresh
Experience Fresh
Gender Female|Male

Job Description

IIQAF Group is seeking a reliable and efficient Courier Dispatcher to oversee and manage the routing and delivery of packages to to clients. As a Courier Dispatcher, you will be responsible for coordinating and dispatching couriers to their assigned routes, tracking deliveries, and ensuring on-time and accurate delivery. This role is crucial in maintaining their excellent reputation for prompt and reliable service.

Duties of Courier Dispatcher

Utilize tracking systems to identify efficient routes and assign couriers to delivery locations.
Monitor the progress of assigned deliveries and communicate any delays or changes to relevant parties.
Respond promptly to inquiries and requests from clients and couriers to ensure excellent customer service.
Troubleshoot and resolve any issues that may arise during deliveries, such as traffic delays or incorrect addresses.
Continuously evaluate and optimize routes to ensure timely and cost-efficient delivery.
Maintain accurate records of all deliveries, including tracking information, delivery times and any issues encountered.
Train and supervise new couriers to maintain a high standard of service.
Collaborate with other departments to ensure smooth operations and seamless delivery processes.