Corporate Services Manager HSBC UAE

  • Full time
  • UAE
  • Posted 3 weeks ago
  • 10000-20000 AED / Month

HSBC is currently seeking an ambitious individual for the job role of Corporate Services Manager to join their Commercial Banking team, working together with colleagues to define, manage and achieve divisional business targets.

Responsibilities of Corporate Services Manager

  • Manage the day-to-day operations of offices, with particular emphasis on the effectiveness of the internal organization of departments and the quality and efficiency of services and effectiveness of control procedures.
  • Communicate with stakeholders at a regional/global level; ensure effective internal and external communication and sharing of such projects.
  • Serve as liaison between Client Service and other project stakeholders.
  • Work beyond the scope of the Service function, to support sales, product, operations and the rest of Client Management to deliver the strategic objectives of the business.
  • Accountable for delivering Client Service excellence globally effectively managing any risks and issues.
  • Identification of opportunities globally and effectively managing the regional CSM’s to deliver against client promises.
  • Identify and introduce service improvements to improve the overall client experience.
  • Resolves global client service issues and challenges as the final escalation point.
  • Identify opportunities to streamline processes, eliminate redundancy, increase revenue and strengthen relationships.
  • Cross selling PCM products appropriate to customer needs and providing superior service support for all PCM solutions.
  • By analyzing clients activities and providing advice and suggestions to clients to improve.
  • Generate referrals for other Global Businesses, e.g., Private Banking (PB), Global Banking and Markets (GBM), Retail Banking and Wealth Management (RBWM), as appropriate.
  • Keep abreast of external factors influencing international business e.g., economic, cultural, geographical, procedural and regulatory requirements.
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Requirements of Corporate Services Manager

  • Graduation degree is a must to secure a UAE visa and work permit.
  • 2+ years of experience in similar role.

Skills and Knowledge Desired

  • Strong knowledge of local and regional cash management with proven track record in Client Services.
  • Good knowledge and direct experience of service provision and how customer service impacts client perception.
  • Diligent, not afraid to get into the detail.
  • Self starter, highly motivated and determined with a can-do attitude.
  • Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.
  • Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders.
  • Excellent time management, planning and organisation skills.
  • Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations.
  • Strong analytical and selling skills.
  • A good understanding of the market & market trends, competitive environment and regulatory environment.

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To apply for this job please visit mycareer.hsbc.com.


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