Content Specialist (KM/FAQ), EITC UAE

  • Full time
  • Dubai, UAE
  • Posted 6 months ago
  • 6000-13000 AED / Month

Emirates Integrated Telecommunications Company

The Emirates Integrated Telecommunications Company (EITC) is actively recruiting eligible candidate for job position of a Content KM/FAQ Specialist. This job was published by EITC on 6 September 2023 & is now open for applications from aspiring candidates who want to be part of EITC. The candidate willl be required to work in du HQ is Dubai.

Purpose of A Content KM/FAQ Specialist

Content (knowledge Management / Frequently Asked Questions) purpose is to curate & maintain sufficient knowledge resources and FAQs section to assist customers and staff effectively.

Job Duties of Content KM/FAQ Specialist

  • Define strategy and migration plan with vendors working with stakeholders involved.
  • Analyze feedbacks enhancing guided help and raise features/requirements.
  • Create an online guided help for customers ensuring single strategy for knowledge and content across all touchpoints.
  • Developing best practices and templates for content development.
  • Writing all the help and support articles as well as the FAQs in line with the tone, language and design system for du Greenfield.
  • Collaborate effectively with customer experience team to identify user pains and opportunities.
  • Work cross functionally with Product /Channel leads to identify product pitfalls and opportunities and support with developing a roadmap.
  • Support the business teams in identifying potential A/B testing opportunities for optimizing learnings.
  • Collaborate with sales and marketing teams to develop and implement lead generation and qualification processes.
  • Create monthly content for executive presentations and board reporting.

Who Can Apply?

Qualification

  • Bachelor’s degree in communications, business administration or a related discipline.

Experience 

  • At least 5 years of experience in product design in an Agile cross functional environment.

Nationality

  • UAE national.

Skills & Knowledge Desired

  • Excellent command over English both orally and in written communication. Arabic would be a plus.
  • Experience in designing for both consumers and business segments.
  • Experience in mobile design for both iOS and Android as well as responsive design for web.
  • Skilled in UX writing for channels.
  • Understanding of metrics and able to have data driven decisions by having a strong bias to utilize the data available to build a hypothesis.
  • Experience with working in Agile product development methodologies in cross functional teams.
  • Ability to manage and coordinate own work to meet the business roadmap timelines.

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