Content Specialist (KM/FAQ), EITC UAE

  • Full time
  • Dubai, UAE
  • Posted 6 months ago
  • 6000-13000 AED / Month

Emirates Integrated Telecommunications Company

The Emirates Integrated Telecommunications Company (EITC) is actively recruiting eligible candidate for job position of a Content KM/FAQ Specialist. This job was published by EITC on 6 September 2023 & is now open for applications from aspiring candidates who want to be part of EITC. The candidate willl be required to work in du HQ is Dubai.

Purpose of A Content KM/FAQ Specialist

Content (knowledge Management / Frequently Asked Questions) purpose is to curate & maintain sufficient knowledge resources and FAQs section to assist customers and staff effectively.

Job Duties of Content KM/FAQ Specialist

  • Define strategy and migration plan with vendors working with stakeholders involved.
  • Analyze feedbacks enhancing guided help and raise features/requirements.
  • Create an online guided help for customers ensuring single strategy for knowledge and content across all touchpoints.
  • Developing best practices and templates for content development.
  • Writing all the help and support articles as well as the FAQs in line with the tone, language and design system for du Greenfield.
  • Collaborate effectively with customer experience team to identify user pains and opportunities.
  • Work cross functionally with Product /Channel leads to identify product pitfalls and opportunities and support with developing a roadmap.
  • Support the business teams in identifying potential A/B testing opportunities for optimizing learnings.
  • Collaborate with sales and marketing teams to develop and implement lead generation and qualification processes.
  • Create monthly content for executive presentations and board reporting.

Who Can Apply?


  • Bachelor’s degree in communications, business administration or a related discipline.


  • At least 5 years of experience in product design in an Agile cross functional environment.


  • UAE national.

Skills & Knowledge Desired

  • Excellent command over English both orally and in written communication. Arabic would be a plus.
  • Experience in designing for both consumers and business segments.
  • Experience in mobile design for both iOS and Android as well as responsive design for web.
  • Skilled in UX writing for channels.
  • Understanding of metrics and able to have data driven decisions by having a strong bias to utilize the data available to build a hypothesis.
  • Experience with working in Agile product development methodologies in cross functional teams.
  • Ability to manage and coordinate own work to meet the business roadmap timelines.

Network Security Specialist, Dubai Ports (DP) World UAE

Upload your CV/resume or any other relevant file.
Active whatsapp number with country code

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Job Overview
Job Location