Contact Center Officer Import/Export Industry Dubai

Step into the industry of Import/Export in Dubai by becoming an Contact Center Officer with this exciting job opportunity. This is an entry level, full time role requiring experience in a contact center role or in a supervisory or leadership position. Submit your resume if you are interested.

Responsibilities of Contact Center Officer

• Manage and oversee daily operations of the contact center.
• Supervise and support contact center agents.
• Monitor and evaluate agent performance.
• Handle escalated customer inquiries and complaints.
• Ensure adherence to quality and service standards.
• Conduct training sessions for contact center staff.
• Prepare reports on contact center activities and performance.

Requirements of Contact Center Officer

The requirements for the said job are as following.

• High School Diploma of equivalent.
• Previous experience of 1-2 years in a contact center role is required.
• Proven experience in a supervisory or leadership position.

Skills and Knowledge Desired

• Strong communication and interpersonal skills.
• Ability to handle high-pressure situations.
• Familiarity with contact center technologies and systems.

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