Concierge Hilton Dubai Palm

Hilton Dubai Palm is presently accepting applications from suitable candidate for the job role of Concierge. At Hilton Dubai Palm Jumeirah, a Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

Responsibilities of Concierge

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries.
• Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
• Process and deliver messages for Guests.
• Deliver and safely storage Guest luggage.
• Stay current with all hotel services as well as daily VIP requests and special events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Provide support to Management as required, in cases of emergency.
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean, healthy, and safety working area.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.

Requirements of Concierge

• High School diploma or equivalent.
• 1-2 years of previous experience working in Personal Concierge in a hotel environment.

Skills and Knowledge Desired

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

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Tagged as: Concierge