Concierge Agent Four Seasons UAE

Four Seasons Hotel Abu Dhabi at Al Maryah Island is actively in search of hiring top talent to join their amazing team. Currently, they have announced the job vacancy for role of Concierge Agent. This vacancy is open for applications for all those who aspire to become part of this globally renowed hotel chain.

Responsibilities of A Concierge Agent

• Handles all guest interactions with highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Resolves customer complaints and assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in house events and directions.
• Responds to all guest requests in accurate & timely manner, making recommendations based on local knowledge & hotel practices.
• Processes packages, faxes, messages and mail which may be either outgoing or incoming in an accurate and timely manner.
• Works harmoniously and professionally with co workers and supervisors.
• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
• Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) & establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.
• Stores and retrieves guest luggage and packages.
• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bellstand, Business Center, and lobby coverage.
• Provides basic trouble shooting support for in room services such as Internet, TV movies, games and Web service.
• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

Job Requirements For Concierge Agent

• Minimum a high school.
• Certification in hospitality management.
• 2 years of experience in similar role.

What Does Company Offers

• Full board shared living accommodation in a high quality, well resourced compound.
• Complimentary nights at FS Hotels worldwide.
• Regular social and sporting events.
• Paid home leave tickets.
• Quality employee meals.
• Free transportation to and from work.

Commis 1 Four Seasons UAE