Community Management Associate Manager Majid Al Futtaim UAE

Majid Al Futtaim presently has a job opening for suitably qualified and experienced candidate for position of a Community Management Associate Manager. This job was posted by Majid Al Futtaim on 19 November 2023. All aspiring candidates fulfilling the undermentioned criteria should promptly avail this opportunity.

Job Purpose of A Community Management Associate Manager

• Responsible for all aspects of day to day operations and management, financial and commercial goals, security, health, safety, environment and sustainability, customer experience and engagement, trust, satisfaction and happiness.
• The role requires dynamic management, handling of internal and external stakeholders, customers, vendors, service providers, contractors and related parties who are directly or indirectly involved and contribute to successful management of MAF communities.

Job Duties of A Community Management Associate Manager

• Operations management of jointly owned properties, including but not limited to, owners associations and committees, community services fees, facilities services, health, safety, security and statutory compliance in line with Law No. 6 of 2019 in the Emirate of Dubai.
• Manage vendors, service providers, contractors, and related stakeholders’ performance to ensure excellence in service delivery provided to the community and customers.
• Identify services and procurement needs that are required to ensure smooth operations of the communities, as well as raise such requests on company’s systems and workflows processes.
• Participate and coordinate technical evaluations of services and service providers.
• Customer complaints and suggestions management to ensure timely response and resolutions in line with pre-determined goals and targets.
• Establish and maintain relationship with key customers, owners’ committee members, community influencers and VIPs.
• Conceptualize, organize, and execute community events based on approved event calendar.
• Undertake ad-hoc projects that maybe directed from time to time by line manager or other members of the leadership teams.
• Micro-manage assigned projects, tasks or initiatives to ensure detailed execution, on time and on budget.
• Coordinate and liaise with internal and external stakeholders on community handover, transition and guidelines on successful management of communities.
• Engage and execute continuous improvement framework to create world-class communities (communities of the future) and customer experiences.
• Participate in budget preparation and service fee approval process from local authorities.
• Follow-up on service fee payments, collections, invoicing to meet approved KPIs.
• Educate and enforce community rules and regulations to maintain the harmony and spirit of the communities.
• Establish relationships with government and local authorities’ key personnel.

Qualification & Experience

• Bachelor’s Degree in management or real estate or property or facilities management, engineering, urban planning or related fields.
• 5 years’ experience in real estate or related service industry.

Skills Desired

• Strong management and emotional intelligence qualities to drive business performance.
• Excellent business communication skills (verbal and writing) to present reports to internal and external audience.

Associate Marketing Communication, Majid Al Futtaim UAE

Tagged as: Associate Manager