Collections Manager, Citibank Dubai UAE

Citibank presently has a job opening for suitably qualified and experienced candidate for position of a Frontend Collections Manager in Dubai, UAE. This job has recently been posted by Company’s career page and is now open for all interested applicants.

Job Purpose of A Collections Manager

• Provide ongoing and constructive inputs to improve portfolio performances.
• Ongoing coaching and development for all supervisors and collections agents.
• Liaise with other Collections managers/ team leaders to identify relevant training needs (with a focus on soft-skill training).
• Ensure unit adherence to all controls, policies, processes and regulatory guidelines.
• Placing customers’ interests first with client obsession mindset.

Duties of A Collections Manager

• Manage and control the Frontend portfolios and achieve flow rates and net credit loss plan.
• Manage a team of supervisor(s) and their respective collection agents to ensure all collections activities are diligently carried out, and any processes in place are in compliance to existing company policies and guidelines.
• Work in close conjunction with the Senior Collections Manager and Collections Head on upcoming new strategies
• Close and daily monitoring of the collections productivity and financial reports to ascertain and address  any bleeps in particular portfolio cycles.
• Anticipate and recommend appropriate action plans to address potential deterioration.
• Monitor and counsel non-performers within the team by regular coaching, and encourage top performers on an active basis.
• Awareness and adherence to GCCFRP, Global Consumer Debt Collections best practices, compliance and complaints policies.
• Opportunity to work in a fast-paced environment with multiple priorities and challenging targets.
• Progression to Collections Manager.
• Lateral movement possible within other teams to learn new tasks and responsibilities.
• Progression to other units for job skill enhancement or for change.

Who Can Apply?

Qualification

• Bachelor’s/University degree or equivalent experience.

Experience

• 8+ years experience in Collections.

Skills & Knowledge Desired

• Effective time management skills.
• Advanced knowledge of pre (and preferably post) charge off collections.
• Strong knowledge of Consumer banking asset products such as credit cards and personal loans.
• Strong people management and multi tasking skills.
• Ability to influence external stakeholder.
• Strong understanding of business priorities and criticality of adherence to timelines.
• High level of understanding of controls framework and importance of escalation and transparency.

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