Collections Executive Al Futtaim Automotive Dubai

Al Futtaim Group is currently looking for a Collections Executive in UAE who will be responsible for strategically managing debt recovery, minimizing financial losses, and improving cash flow while maintaining positive customer relationships. Through effective communication, negotiation, and compliance with regulatory standards, this role aims to achieve collection targets and contribute to the overall financial health of the organization. This is a mid level full time role. For this role the salary ranges from 5000 AED to 12000 AED, which may be slightly negotiatable during the interview.

Duties of Collections Executive

• Manage a portfolio of delinquent accounts, this includes reaching out to debtors/customers, understand the reason for default and ensure collections of dues on time.
• Regular follow up via emails & Telephones calls with past due customers to ensure the collection of pending amounts on time.
• Preforming all the relevant collections activities before recommending for necessary legal action.
• Attend and Answer queries from customers related to collections.
• Prepare and send the Statement of Account (SOA) for the debitors monthly and whenever required.
• Negotiating and proposing re-payment plans according to the company policy.
• Adhere to all Collection Procedures while protecting the interest and reputation of the organization.
• Full responsibility for maintaining a complete collection reports and recording details of all interactions with customers in the collections management log.
• Create & Maintain relationships with debtors, when possible, to avoid future issues.
• Provide feedback to credit team on customer payment status/history when required.
• Field visits to be performed on case-to-case basis when required.
• Handling Corporate and retail customers including critical accounts.
• Reconciling the customer’s accounts when required.
• Must be compliant to company’s policies and procedures, responsible of reading and understanding all policies.

Eligibility Requirements for Collections Executive

• Bachelor’s degree/University degree or equivalent experience.
• 3-4 years’ experience in collections

Skills Desired

• Excellent customer services and communication skills (Verbal and Written).
• Attention to details and problem solving.
• Managing time effectively.
• The ability to work under pressure is essential and to meet the deadlines.
• PC & Microsoft Office proficiency.
• Understanding/Knowledge of computer.
• Previous automotive experience preferred.
• Fluent English – Arabic an Advantage.
• Ability to plan own work effectively and meet deadlines.
• Contribute to the short-term planning of department.
• Show initiative in taking on greater responsibilities without being asked. Demonstrate persistence in the face of resistance.

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