IT Manager Pullman Jumeirah Lakes Towers Accor Dubai

Cluster Information Technology Manager at Pullman Dubai Jumeirah Lakes Towers will be responsible to oversee the IT operations and strategy for Pullman Dubai Jumeirah Lakes Towers, ensuring seamless technology integration and support for the hotel’s business objectives.

Responsibilities of Cluster Information Technology (IT) Manager

• Consistently offers professional, engaging and friendly service
• To provide a high level of operational stability for property based technology.
• To provide high levels of service and support to each property as per property based Service Level Agreement (SLA).
• Resolves complex problems in consultation with other senior IT resources.
• Provides training/guidance to less experienced staff.
• Recommends improvements on established incident management processes.
• Assists in maintaining ACCOR IT standard guidelines.
• Ensure monitoring of ALL recovery system (tape backup and virus protection).
• Provide escalated support to Technology Services staff.
• Assist and support strategic plan implementation.
• Implement and support ACCOR best practices.
• Contribute to ACCOR Technology Services knowledgebase.
• Looks for opportunities for new technology that may be beneficial to customer.
• Provide after-hours pager support.
• Participate in management of all aspects of a  project as directed by RSM.
• Follow all safety policies.
• Other duties as assigned.

Requirements of Cluster Information Technology (IT) Manager

• A bachelor’s degree in computer science, information technology, or a related field.
• 3+ years of experience as an IT Manager role within a fast-paced environment.

Skills and Knowledge Desired

• Sound Computer knowledge in Opera System, MICROS and MS office applications etc.
• Good project management skills.
• Pleasant personality.
• Neat appearance.
• Displays initiative.
• Customer/people oriented.
• Pro-active and requires minimum supervision.
• Oral and written fluency in English.
• Team player.
• Dynamic and Entrepreneurial personality with great energy and initiatives.
• High attention to detail and ability to complete projects.
• Enjoy working in multicultural/multinational environments.
• Excellent presentation and communication skills with the ability to engage and influence.

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